NHS IQ Handbooks for Change

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Unless you have been hiding under a rock since the beginning of March, it is likely you’ve come across NHS Change Day 2015. NHS Change Day is a grass roots movement that harnesses the energy for change across health and social care, engaging all those who are involved in the system, staff and patients alike, to make positive changes to improve the quality of care provided in England and across the world.

This year’s Change Day demonstrated that there are hundreds of change initiatives underway and really highlighted the passion staff and patients have for the NHS. However, with an estimated 70% of change initiatives failing, it’s really important to make sure that all change within health and social care is properly informed.

NHS Improving Quality has developed a number of resources to support you and others in the system to do just that. Check out our top ten tips to see how and when they can help you implement change in your workplace and ensure your work has the best fighting chance:

  1. Know what you want to change

The first step in making sure you start a change that is successful is ensuring you have a clear goal. Your plans don’t need to be ironed out just yet, but having a focus is going to make everything so much easier!

  1. Find out more about it

What do you know about the topic already? Are you an expert or a bit of a novice?  Either way, it doesn’t matter, the amount of readily available information out there will surely get you up to speed in no time. Have a look at the ‘gather’ section of our Intelligence Handbook, which will highlight all the best places to look and how to get the most out of them!

  1. Ask around!

Do you know anyone who has done something similar? Asking colleagues or friends can really help you to understand the barriers you might face and prepare you for action. Building this network can also support you as you try to implement your change, offering advice and guidance. You might want to try out your internal network, or maybe try a bit of crowdsourcing? If you are implementing a change as a team, you might also want to carry out some learning activities with colleagues before you get started. You can also help to build your network and connect with other change agents by heading to @SHCR, @TheEdge or @NHSChangeDay.

  1. Keep up to date

The world of health and social care is always changing, so keeping up to date with what’s going on out there can really help to make sure you’re ahead of the game. Missing helpful guidance, case studies or latest evidence can put a spanner in the works. You can keep up to date on all things ‘transformational change’ by heading to the Improvement Science Alert. You might also want to set up your own ‘news feed’ by signing up to RSS Feeds or setting up alerts from useful resources, or journals.

  1. Get the support of others

The best change efforts are supported by lots of like-minded people. You might want to use our stakeholder mapping tool to understand how best to get them on board. The School for Health and Care Radicals also have a number of resources to help you build alliances for change.

  1. Make the change happen

This might be your first or thirty first change initiative, but we bet you’re still a little nervous about how it might go. The NHS Change Model has been developed to help you better understand how to make your change happen effectively.

  1. Don’t panic if something goes wrong!

There is no such thing as failure so long as valuable learning takes place. Learning from mistakes can only lead to a more successful future! If you’re not sure where to start, the Learning Handbook has loads of fun and interactive activities in the ‘Learning During’ section, that you can carry out on your own or with friends and colleagues, that will help you to understand what it was that didn’t go to plan and  to move forward in the best way. 

  1. Roll with resistance

Sometimes, we come across barriers to implementing our change including those around us not really ‘getting it’. This is a natural reaction to change and doesn’t need to stop you from making a positive difference. There are a number of activities in the School for Health and Care Radicals you can use to help you ‘roll with resistance’ here.

  1. Keep people up to date

Keeping people up to date on how your change initiative is going can help to ensure the energy for change is maintained. This doesn’t always need to be a 30 page report and sometimes something as simple as an infographic, podcast or blog can get the message across perfectly.

  1. Sharing is caring!

Being generous with your knowledge gives you an increased chance of building a solid learning network that supports and guides you. Our Learning After Guidance helps you to better capture the learning from a project or programme and the ‘share’ section of the Learning Handbook provides you with all the tools and guidance needed to effectively share with others.

For more information on all of the resources included in this blog, click the links below:

Intelligence and Learning Handbooks #IQhandbooks

Improvement Science Alert #IQISA

NHS Change Day #NHSChangeDay

School for Health and Care Radicals #SHCR

The Edge #TheEdge

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